Tesla allegedly formed a team to quash driving range complaints

Stefan Mileschin · 28th July 2023, 07:59

Tesla has been accused of exaggerating EV driving range in the past, but it's now facing allegations that it's trying to minimize complaints about performance. Reuterssources claim Tesla had a secret "Diversion Team" in the Las Vegas area that aims to cancel range-related service appointments. If a customer complained that the range didn't live up to marketing claims, advisors in the team would tell owners that Environmental Protection Agency (EPA) range figures were just predictions, and that battery degradation would reduce range. The unit initially ran remote diagnostics and called customers, but wouldn't share non-range issues and eventually stopped testing altogether.

https://www.engadget.com/tesla-alleg...6.html?src=rss

28th July 2023, 07:59	#1
Stefan Mileschin [M] Reviewer Join Date: May 2010 Location: Romania Posts: 149,092	Tesla allegedly formed a team to quash driving range complaints Tesla has been accused of exaggerating EV driving range in the past, but it's now facing allegations that it's trying to minimize complaints about performance. Reuterssources claim Tesla had a secret "Diversion Team" in the Las Vegas area that aims to cancel range-related service appointments. If a customer complained that the range didn't live up to marketing claims, advisors in the team would tell owners that Environmental Protection Agency (EPA) range figures were just predictions, and that battery degradation would reduce range. The unit initially ran remote diagnostics and called customers, but wouldn't share non-range issues and eventually stopped testing altogether. https://www.engadget.com/tesla-alleg...6.html?src=rss

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