Asus not honoring warranty

27th January 2009, 19:21

Anyone else here have to deal with Asus Tech Support? I have been getting the run around and letting them waste my time on an RMA for months now and am about out of ideas on how to get them to make good on a warranty. I have sent an A8N-SLI Premium in for RMA 3x now and every time it comes back it is still malfunctioning. The lead tech engineer has ignored further attempts at contact regarding the motherboard, and lower tech support has tried to blame my RAM and/or CPU, when talking to Kingston support and testing shows they are fine. Anyone know how to get through?

piotke · 27th January 2009, 19:43

What problem are you having ?

27th January 2009, 20:09

original problem was a corrupt SATA chip, now it will take any 3 out of 4 ram chips in any 3 out of 4 slots, and the APIC is messed up, my winxp pro x64 install cd wont run the installer. I have gone into BIOS and verified the APIC is not turned off.

piotke · 27th January 2009, 22:55

Just wondering, you have flashed latest BIOS and are using an XP cd wintSP2 or 3 integrated ?

27th January 2009, 19:21	#1
TimB Posts: n/a	Asus not honoring warranty Anyone else here have to deal with Asus Tech Support? I have been getting the run around and letting them waste my time on an RMA for months now and am about out of ideas on how to get them to make good on a warranty. I have sent an A8N-SLI Premium in for RMA 3x now and every time it comes back it is still malfunctioning. The lead tech engineer has ignored further attempts at contact regarding the motherboard, and lower tech support has tried to blame my RAM and/or CPU, when talking to Kingston support and testing shows they are fine. Anyone know how to get through?

27th January 2009, 19:43	#2
piotke [M] Reviewer Join Date: Jun 2002 Posts: 5,003	What problem are you having ? __________________ .

27th January 2009, 22:55	#4
piotke [M] Reviewer Join Date: Jun 2002 Posts: 5,003	Just wondering, you have flashed latest BIOS and are using an XP cd wintSP2 or 3 integrated ? __________________ .

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27th January 2009, 20:09	#3
TimB Posts: n/a	original problem was a corrupt SATA chip, now it will take any 3 out of 4 ram chips in any 3 out of 4 slots, and the APIC is messed up, my winxp pro x64 install cd wont run the installer. I have gone into BIOS and verified the APIC is not turned off.