BT guarantees home user broadband speeds

Stefan Mileschin · 5th May 2019, 03:52

In case Kitten Kong brings down the BT tower again

BT today has launched a new service commitment for home broadband customers, which includes a new Stay Fast Guarantee and what it claims is expert customer service care to provide reliable broadband speeds.

BT’s latest broadband offering is a further commitment to provide the best and most personal service for all customers, it trilled.

When BT customers sign up to a new BT broadband plan or extend their existing contract, they will be given a bespoke speed guarantee for their home based on the estimated capability of their line. If it’s believed a broadband customer could get a faster line speed, BT will first remotely optimise broadband performance without the customer having to do a thing. Alternatively, if required, an engineer can then be sent to find the best solution for that customer.

If BT has not managed to get a customer’s broadband speeds back to where they should be after 30 days of a fault being identified, they will be eligible to receive £20 back, up to four times a year.

BT said it will ensure customer broadband speeds are being monitored and optimised remotely 24 hours a day, every day with support on hand from experts in the UK & Ireland to resolve speed issues quickly. Customers can also proactively check speeds themselves with their My BT account.

Kelly Barlow, Marketing Director, BT said: “With our new Stay Fast Guarantee, we don’t just guarantee customers’ broadband speeds, we constantly check and optimise them, so they’ll get reliable broadband speeds all day every day. If a customer’s broadband falls below their personal speed guarantee then we have an expert team of service agents on hand to get things back to normal as soon as possible - ensuring they get the best and most personal broadband experience.”

BT already offers a speed guarantee for Ultrafast Fibre customers – BT said it is the first and only fibre broadband with a Stay Fast Guarantee for speeds up to 150Mb.

https://fudzilla.com/news/network/48...oadband-speeds

5th May 2019, 03:52	#1
Stefan Mileschin [M] Reviewer Join Date: May 2010 Location: Romania Posts: 148,652	BT guarantees home user broadband speeds In case Kitten Kong brings down the BT tower again BT today has launched a new service commitment for home broadband customers, which includes a new Stay Fast Guarantee and what it claims is expert customer service care to provide reliable broadband speeds. BT’s latest broadband offering is a further commitment to provide the best and most personal service for all customers, it trilled. When BT customers sign up to a new BT broadband plan or extend their existing contract, they will be given a bespoke speed guarantee for their home based on the estimated capability of their line. If it’s believed a broadband customer could get a faster line speed, BT will first remotely optimise broadband performance without the customer having to do a thing. Alternatively, if required, an engineer can then be sent to find the best solution for that customer. If BT has not managed to get a customer’s broadband speeds back to where they should be after 30 days of a fault being identified, they will be eligible to receive £20 back, up to four times a year. BT said it will ensure customer broadband speeds are being monitored and optimised remotely 24 hours a day, every day with support on hand from experts in the UK & Ireland to resolve speed issues quickly. Customers can also proactively check speeds themselves with their My BT account. Kelly Barlow, Marketing Director, BT said: “With our new Stay Fast Guarantee, we don’t just guarantee customers’ broadband speeds, we constantly check and optimise them, so they’ll get reliable broadband speeds all day every day. If a customer’s broadband falls below their personal speed guarantee then we have an expert team of service agents on hand to get things back to normal as soon as possible - ensuring they get the best and most personal broadband experience.” BT already offers a speed guarantee for Ultrafast Fibre customers – BT said it is the first and only fibre broadband with a Stay Fast Guarantee for speeds up to 150Mb. https://fudzilla.com/news/network/48...oadband-speeds

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
EE's new broadband router is a 4G MiFi for the home	Stefan Mileschin	WebNews	0	6th September 2017 19:12
BT offers broadband to every rural home in the UK, for a price	Stefan Mileschin	WebNews	0	31st July 2017 06:13
Sky broadband ads now show the speeds you'll actually get	Stefan Mileschin	WebNews	0	22nd December 2016 06:45
NY Attorney General wants public to report broadband speeds	Stefan Mileschin	WebNews	0	17th December 2015 06:38
New York's Attorney General probing state broadband speeds	Stefan Mileschin	WebNews	0	27th October 2015 13:22
Vodafone's home broadband service is now live across the UK	Stefan Mileschin	WebNews	0	13th August 2015 13:27
Researchers get record broadband speeds out of old-school copper wire	Stefan Mileschin	WebNews	0	11th July 2014 07:46
Researchers beat fiber optic broadband speeds using visible LED light	Stefan Mileschin	WebNews	0	30th October 2013 08:51
Tube wi-fi almost double home broadband speed	Stefan Mileschin	WebNews	0	19th June 2012 06:46
Global broadband prices and speeds revealed	jmke	WebNews	1	18th July 2007 12:00