Uber now offers assistance from a live safety agent via call or text in the US
 

Uber has announced some upgrades for its Safety Toolkit. Among the new features is a way to get live help from an ADT safety agent via phone call or text in the US. The agent can monitor a trip, stay in contact with the user throughout the duration and, if necessary, contact 911 on their behalf. The agent can provide authorities with the make and model of the vehicle, the license plate number and its GPS location.

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