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|1st January 2005, 18:45||#1|
Join Date: May 2002
Samsung announces 0 dead pixel policy!
Samsung Electronics announced Thursday that from Jan. 1, customers who discover defective pixels on an LCD monitor produced by the company less than six months after its purchase may have the panel replaced free of charge.
An LCD monitor is made up of hundreds of thousands of tiny pixels. Manufacturers have classified products with 10 or less defective pixels as "normal" and refused to repair or exchange them, which led to complaints from customers. Samsung added, however, that the free exchanges do not apply to customers who purchased their LCD monitors before Jan. 1.
Let's hope other manufacturers follow suit
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