IT problems cost Brits £3.4 billion in lost productivity
 

One day month fixing their own IT issues

UK businesses are losing out both financially, and on productivity levels due to their workplace IT systems, new research has revealed.

A survey of 1,137 UK workers in full or part-time employment, carried out by technology services provider Probrand.co.uk has shown that companies are losing £3.4 billion every year due to IT issues.

The surveyed workers, who all use IT systems in their workplace, said they waste an average of five percent of their working day due to connection or technology related issues.

Losing five percent of a working day to tech issues equates to 21 minutes of lost productivity per day, 1.75 hours a week, or seven hours (one working day) a month. This costs of £3.4 billion to UK employers annually.

The top five workplace IT issues reported by UK workers were: slow running equipment (34 percent), internet connectivity issues (27 percent), cyber breaches (19 percent), additional equipment such as printers and scanners not working (11 percent), and finally, outdated hardware (nine percent).

More than 27 percent of UK workers said that workplace IT systems were hindering their productivity, with this number rising to 33 percent in larger companies with in-house IT departments.

Those surveyed who have an in-house IT department said their colleagues within that department often appear to be under-resourced when resolving technical issues, with problems taking an average of 6.2 hours to be resolved after being reported. Knowing that they will have to wait for assistance, many workers are attempting to resolve the IT issue themselves, but by doing so, are detracting themselves from their work, and often making the problem worse.

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