People are happier with IT support
 

Pandemic endeared users

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home.

According to research from the Service Desk Institute (SDI), sponsored by Sunrise Software, 65 percent of organisations said that the overall business now has a more positive view of IT support, with just four percent seeing a decline in satisfaction.

This rose to 72 percent in public sector organisations, where only two percent say perceptions had worsened.

Emphasising the importance of keeping organisations operational, 61 percent of respondents in the research had supported key workers during the crisis, increasing to 83 percent in the public sector.

The research underlines that the challenges of the pandemic acted as a catalyst for wide-ranging, deep changes in IT support which are expected to be maintained at pace. It led to accelerated digital transformation, greater use of collaboration tools and new, more agile ways of working that provide a platform for continuing change.
https://fudzilla.com/news/53529-peop...ith-it-support