Ofcom beats broadband providers up
 

The chief executive of Ofcom has told UK communications providers that they must try harder.

In a speech at a Which magazine conference, Sharon White said that while customer service levels are better, ordinary people are finding to it hard to change their providers and to cancel contracts.

People are also fed up with the kind of customer service they get, she said.

Customers ought to know what to expect from a service when they sign a contract.

White said: “When Ofcom was established, access to a reliable internet connection was a ‘nice to have’. Now it is essential to the functioning of the economy, to the way people work, and live their lives.”

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