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Chipset With Potential Problem - What To Do
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Old 2nd February 2011, 10:57   #1
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Default Chipset With Potential Problem - What To Do

I’ve confirmed that my PC contains the part affected in this announcement. What should I do next? If you believe you may be affected by this issue, please contact your place of purchase or your PC manufacturer. Intel is working with our PC manufacturing partners on a warranty return solution.

What is the specific technical problem identified? The parts that contain this potential problem includes the Intel® 6 Series (and the Intel® C200 Series Chipset). In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives. This issue does not affect the processor but only affects the supporting chipsets. Intel has implemented a silicon fix to this problem.

Where might I find more information about this issue? Intel is committed to communicating openly with our valued customers and partners regarding this issue. To better respond to your questions, we have implemented a live chat feature on our Intel Customer Support page. You are also encouraged to contact your PC Manufacturer for more information on any warranty return process.
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