It appears you have not yet registered with our community. To register please click here...

Go Back [M] > Madshrimps > WebNews
Belgium loses patience with Apple Belgium loses patience with Apple
FAQ Members List Calendar Search Today's Posts Mark Forums Read

Belgium loses patience with Apple
Thread Tools
Old 16th January 2013, 07:49   #1
[M] Reviewer
Stefan Mileschin's Avatar
Join Date: May 2010
Location: Romania
Posts: 130,951
Stefan Mileschin Freshly Registered
Default Belgium loses patience with Apple

After years of trying to make Apple conform to European Consumer law, a Belgium consumer watchdog has given up and is taking the company to court.

Apple has always resented the fact that in the EU it has to provide two years' warranty for its products free of charge. It wanted to bring it its own AppleCare after the first year which the consumer would have to pay for.

Cupertino has done its best to ignore the law, and in Italy it even managed to get into hot water by advertising its own AppleCare service as if the consumer law did not exist.

We understand Apple's problem. It does not want to tell its customers that they will get the same service for free and its lucrative AppleCare service will be made pointless. However, it is a little strange that its approach in dealing with European consumer groups is to ignore them completely.

Now it appears that the nation famous for inventing French Fries has had enough and the consumer group Test-Aankoop/Test-Achats filed a complaint against Apple for not respecting the law on the warranty in the Commercial Court of Brussels.

According to a statement, warranty problems are at the top of the charts of complaints dealt with Test-Aankoop/Test-Achats and it is fed up with people always complaining about Apple trying to weasel out of its agreements.

Test-Aankoop/Test-Achats found major problems fixed on the information provided by Apple and its authorised distributors regarding the legal guarantee, the commercial one year warranty, and the warranty extension through the "AppleCare Protection Plan" of three or three years, the statement said.

This is the second time the watchdog has taken action against Apple. Last year it teamed up with 10 European consumer organisations to push Apple to look at all its contractual documents and websites.

Apple was told that wherever there is some contractual warranty, it should mention that the legal guarantees are in force in Belgium.

The fact that the Italians had already successfully taken Apple to the cleaners and fined the outfit has given other consumer groups confidence they can give Jobs' Mob a good kicking.

The Italian competition authorities sentenced Apple to pay 900,000 and told it to sort out its contractual legal warranty.

Apple appealed but lost and Italy is apparently the only place in Europe where Jobs' Mob toes the line.

Test-Aankoop/Test-Achats said that it was confident of a positive outcome of an injunction which is to be brought before the President of the Commercial Court of Brussels.
Stefan Mileschin is offline   Reply With Quote
Old 16th January 2013, 10:26   #2
jmke's Avatar
Join Date: May 2002
Location: 7090/Belgium
Posts: 79,002
jmke has disabled reputation

Test Aankoop ftw
jmke is offline   Reply With Quote

Similar Threads
Thread Thread Starter Forum Replies Last Post
Apple Loses Its Shine Stefan Mileschin WebNews 0 18th December 2012 07:31
Apple loses copyright case against Google Stefan Mileschin WebNews 0 7th November 2012 07:46
Apple fights British law and loses Stefan Mileschin WebNews 0 5th November 2012 07:27
Apple loses patent wars in Europe Stefan Mileschin WebNews 0 22nd October 2012 08:15
Apple loses out in UK tablet design case against Samsung Stefan Mileschin WebNews 0 19th October 2012 07:42
Apple loses 4 patent claims against HTC in the U.K. Stefan Mileschin WebNews 0 6th July 2012 07:20
Apple loses against Samsung down-under Stefan Mileschin WebNews 0 2nd December 2011 10:57
Hon Hai loses Apple work to Pegatron report Stefan Mileschin WebNews 0 19th October 2011 07:16
Psystar loses appeal in battle with Apple, told to ditch Mac clones for-ev-ver Stefan Mileschin WebNews 0 30th September 2011 09:12
Apple iPhone 3G to cost 525 in Belgium jmke WebNews 17 22nd July 2008 16:29

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

All times are GMT +1. The time now is 09:48.

Powered by vBulletin® - Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO