Asus: Proactively responding to the Intel's Sandy Bridge chipset design error
Intel® on January 31, 2011 announced the detection of a design error in the new Sandy Bridge-based Intel® 6 Series support chip, also known as Cougar Point. The shipment of existing Sandy Bridge products has been suspended by Intel®, and the production of an updated support chip has commenced. The design error affects only the support chip, and not 2nd generation Intel® Core™ processors such as the i5 and i7.
Acting on our philosophy and promise of inspiring innovation and persistent perfection, we've created a comprehensive response to this development to safeguard the best interest of ASUS customers around the world. We will provide total warranty services to maximize computing and usability, as each ASUS product is delivered with an uncompromising quality pledge. This includes the hassle-free return and/or replacement of all affected ASUS products. We’re doing all this effective immediately – and as a first step, shipments of current ASUS Sandy Bridge-based products have been halted. The suspension covers all distribution and retail channels — ASUS only sells quality-assured products, at all times and across all product segments.
For all customers who already own any ASUS product affected by the design error identified by Intel®, simply visit http://event.asus.com/2011/SandyBridge/notice for detailed warranty and service hotline information. We’ll be happy to address any questions or concerns you may have regarding this issue, as well as provide information on future updates to Sandy Bridge technology.
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