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piotke 29th October 2002 16:40

It's going better.

On the Corsair forums I Asked how to sent the module. They gave me an emailaddress from somebody who could probaly arrange a replacement via a regional distributor.

sounds nifty.

jmke 29th October 2002 18:41

keep me posted!
don't have time for the moment to spam them :/

I still haven't got any reaction :(

piotke 3rd November 2002 09:13

nifty, I even got a second RMA number.

Quote:


From: "Melissa" <melissad@corsairmemory.com>
To: <my.email@pandora.be>
Sent: Thursday, October 31, 2002 12:18 AM
Subject: RE: Request for RMA Number


> Dear Piotr,
>
> Thank you for choosing Corsiar!
> We are sorry to hear that you are having trouble with one of our
> modules!
>
> You are covered by a lifetime warranty either directly with Corsair or
> through the reseller that you purchased from. We do encourage our
> customers to contact the place of purchase first because it is typically
> easier and faster to return the product to them versus send the product
> back to the states.
>
> If you would like to return your defective product directly to Corsair
> the return address and Return Merchandise Authorization Number (RMA#) is
> shown below.
>
> Please note that Corsair is not responsible for replacing any lost or
> stollen product. if we receive the package and the box does nto contain
> our memory, we will not replace it. We strongly recommend insuring the
> package when you send it over seas.
>
> Please address your return package to:
>
> Corsair Memory
> Attn RMA#my.RMA.number
> 44141 S. Grimmer Blvd
> Fremont
> California
> 94538
> 510/979/3211
>
> Please contact me directly if there is anything else that you need.
>
> Thank-You
>
> Melissa Duffy
> European Sales Specialist
> Corsair Distribution Team
> 510/979/3211 - direct
> 510/743/1188 - fax
> www.corsairmemory.com
>
> Corsiar ~ Memory @ Internet Speed!
>
>
>
>
> -----Original Message-----
> From: Erma Carbonell [mailto:ermac@corsairmemory.com]
> Sent: Monday, October 28, 2002 2:34 PM
> To: Melissad@corsairmemory.com
> Subject: FW: Request for RMA Number
>
> This is for you. :)
>
> Erma Carbonell
> Corsair Memory
> 44141 S. Grimmer Blvd.
> Fremont, CA 94538
> Tel: 510-657-8747 ext. 231
> Fax: 510-657-8748
> ermac@cosairmemory.com
>
>
> -----Original Message-----
> From: piotr fierens [mailto:my.email@pandora.be]
> Sent: Monday, October 28, 2002 9:29 AM
> To: rma@corsairmicro.com
> Subject: Request for RMA Number
>
> firstname=Piotr
> lastname=Fierens
> address=my.address
> address2=
> city=Edegem
> state=Antwerp
> zip=2650
> country=Belgium
> phone=+32 486764467
> email=piotr_fierens@hotmail.com
> product_type=CM64SD256-2400C2
> product_qty=1
> description=Filled in already this form, but typed the wrong part
> number. Hope this will be solved soon.
> ticket=35642
> purchase_date=www.mpl.be
> where_purchased=10/2001
> CPU=AMD XP 1600+
> motherboard=MSI k7t266 pro2
> hard_disk=maxtor 40 Gb 5400 rpm
> CD_DVD=LG32/12/40 and LG 52
> video_card=Leadtek WInfast GF4 ti4200
> gaming_device=none
> sound_card=on board
> speakers=2 default speakers
> other=10/100 Mbit realteck NIC



piotke 3rd November 2002 09:14

so... I'm going to send it on monday

jmke 3rd November 2002 10:35

Got mine too from Melissa

Quote:

Please address your return package to:

Corsair Memory
Attn RMA#R26203
44141 S. Grimmer Blvd
Fremont
California
94538
510/979/3211

piotke 3rd November 2002 19:50

and how are you going to sent it?

Is it going to be a "recommandé" (aangetekende brief, don't know how it's in English) or just in an ordinary enveloppe of little box ?

I don't really trust De Post and aangetekende brieven anymore, because three months ago, we sent one to Poland with important papers in it, and it never arrived. They're investigating it ...

piotke 17th November 2002 13:55

Sent ram last week saturday. Waiting ...

jmke 17th November 2002 14:01

I sent it last wednesday
also e-mailed them about the package coming to them

waiting for a new unit

(ram module that is! ;p)

piotke 22nd November 2002 21:12

Quote:

Dear Piotr,


Your replacement module was shipped on 11/21/02 via UPS

Your tracking # here stood my number


Thank-You!

Melissa Duffy
European Sales Specialist
Corsair Distribution Team
Hrs: M-F 6:00 - 3:00PST
510/979/3211 - direct
510/743/1188 - fax
melissad@corsairmemory.com
www.corsairmicro.com

Mailing Address:
Corsair Memory
44141 S. Grimmer Blvd
Fremont, CA 94538

Corsair ~ Memory @ Internet Speed!



jmke 22nd November 2002 23:59

w000t

kick *** no ?


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