It appears you have not yet registered with our community. To register please click here...

Go Back [M] > Hardware Madness > Hardware/Software Problems, Bugs
problem with the ati hd4870 problem with the ati hd4870
FAQ Members List Calendar Search Today's Posts Mark Forums Read

problem with the ati hd4870
Closed Thread
Thread Tools
Old 31st March 2009, 23:38   #1
Posts: n/a
Default problem with the ati hd4870

Hello everyone!

4 months ago I've built a computer using the MSI P45 Diamond motherboard and the ATI HD4870 512mb graphic card. At that time I was living in China and the computer was built there. After my comeback to Belgium 1 week ago, I've noticed that the computer is having problems with the graphic card (I guess it was hit during the transportation, as I've put the PC in my luggage while travelling by plane to Europe).

What happens is that after starting the computer, nothing (seems to) happen for 1-2 minutes at all (though of course inside the box all leds are on and coolers running), after which the bios and os starts loading, but the whole screen is filled with horizontal lines that flickr lightly. These lines start already in the BIOS, but are not as many as in a loaded OS (I tried windows Vista / linux). After an operating system loaded, I can use the computer as normally, but of course the lines are still present and make the whole experience terifying :-)

Using the led indicators on the motherboard, I've come to understand that the 1-2 minute leg between pushing the start button and the BIOS loading is caused by the system trying to start the graphic card, after which I guess a time-out is reached (but not sure) and my hd4870 uses some other way to display content on the screen.

The problem is 100% with the graphic card, as putting another instead makes everything work normal.

Now, my questions:
1) Did anyone had this experience? What's happening? Is my card really finished? or can it be repaired? After all it's just 4 months old... and it still displays things.... I would guess that there is something small that moved or so, but that the card can be "saved".
2) Does ATI offer worldwide insurance guarantee? I left all the papers with the guarantee talk in China and found nothing on the net about this problem
3) Does ATI have a service & repair point somewhere in Belgium where I can try to repair the card? Or does someone in Belgium repair ATI cards? such a place near antwerp would be really great, but other are welcome too.
4) If the answer to questions 2 & 3 is "no", I would like to ask if someone from you guys (the hardware pro's here) can maybe at least test the card or in the best case repair it? I'd be happy to go to your designated location for this.

Thank you all very much! I hope something can be done!

Last edited by pandaquila : 31st March 2009 at 23:43.
Old 5th April 2009, 20:10   #2
Posts: n/a
Default :-(


Guys! Some help? Does someone know where you can repair an ATI card or can someone do it from this forum (for a payment of course)?

Please help!
Old 5th April 2009, 21:06   #3
Posts: n/a

Dunno if this helps:

Have you done a visual inspection on the card ? GPU coolers tend to come loose when the experience heavy shocks. The worst thing that can happen is that the cooler ripped the GPU off the card ...

How are the temperatures of the card ?
Old 5th April 2009, 21:26   #4
Posts: n/a

Originally Posted by wutske View Post
Dunno if this helps:
Have you done a visual inspection on the card ? GPU coolers tend to come loose when the experience heavy shocks. The worst thing that can happen is that the cooler ripped the GPU off the card ...

How are the temperatures of the card ?
Hi Wutske!

Thanks for the link. Maybe it'll help, I'm contacting the ATI guys, waiting for their answer.

The temperatures are actually quite high, around 70 degrees Celsius (!), but as I could understand from other fora that is quite normal (yeah... :-( for the ATI HD4870, maybe people were worried about this issue, but it looks to be "normal".

Why do you mean by saying that "The worst thing that can happen is that the cooler ripped the GPU off the card"? I don't get it, can it be checked or so? Cause by looking on the outside, the card looks in very good shape...

Thanks again.
Old 6th April 2009, 08:59   #5
Posts: n/a

70° idle is a bit on the high side in my humble opinion, but I won't damage the card (GPUs are tougher as CPUs, they easily can run a 120°c without problems).

For the ripped of GPU, there is no way to check it especialy when only a few "balls" are broken (broken contacts increase the resistance, that's why they cause problems).

I think it's safest not to mess around too much with the card and just send it back (if it's only possible to get RMA in China then I'd send the card to a friend in China and let him do the RMA stuff ).
Closed Thread

Similar Threads
Thread Thread Starter Forum Replies Last Post
December ATI Catalyst™ driver release automatically switches on ATI Stream accelerat jmke WebNews 0 13th November 2008 16:18
ATI HD4870 & HD4850 Crossfire Performance Review jmke WebNews 0 8th August 2008 14:35
Force3D ATi HD4870 jmke WebNews 0 18th July 2008 09:01
Visiontek ATI Radeon HD4870 512MB GDDR5 PCI Express Video Card Review jmke WebNews 0 4th July 2008 10:42
ATI Sapphire X1900GT - video out problem tutupiciu Hardware/Software Problems, Bugs 1 6th August 2007 00:07
Driver Heaven Mobility Public Beta V - XP and Vista Support jmke WebNews 0 22nd June 2007 11:19
HOWTO: Troubleshoot Any Networking Problem jmke FAQ / INFO / HOW-TO 0 15th February 2006 13:33
ATI has a big problem with Xpress 200 jmke WebNews 0 5th December 2004 15:33
ATI Catalyst drivers have a problem jmke WebNews 0 27th August 2004 12:37
ATI radeon 9800pro problem!!! need help codo13 Hardware/Software Problems, Bugs 8 26th August 2004 21:18

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

All times are GMT +1. The time now is 09:09.

Powered by vBulletin® - Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO