Xbox 360 Failure Rate Is 54.2% The Seattle PI Blog is reporting that a soon to be published Game Informer survey finally shows the failure rate of XBOX 360s: 54%! The survey also shows the rates of failure for the PS3 (11%) and Wii (7%). Impressively, only 4% of respondents said they wouldn't buy a new 360 because of hardware failures http://blog.seattlepi.com/microsoft/archives/176741.asp |
More than half of the X360 sold need to be repaired... unbelievable |
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While I do think that is an unacceptable failure rate, you have to give it to MS for doing what they could to help their users afterward with HW issues. While I know a few people with original 360s who have never had a problem, this guy at work had to send his in for repairs 3 times and MS fixed it for free every time. Most company would use that as a chance to screw their users over again but at least MS stepped up to the bat and fixed millions of consoles, sometimes multiple times, for free under warranty. |
they should have properly designed their product in the first place; or not have pushed to be the first on the market with a broken console; a failure rate this high is worrisome; if they had not taken action to help out their users; you can sure there would have been a class action suite against them for delivering failing hardware. |
If I recall the failure rate for the first gen consoles was said to be way above this number, closer to 3 out of 4. More than a few people are on their 3rd (or more) Xbox 360 replacement... after awhile it doesn't matter whether MS keeps replacing it or not, the customer is still getting screwed over. |
But they DID get their 3rd replacement, and still got it for free, I wouldnt really call that getting screwed over. I have heard more than a few stories from PS3 users who never got a first replacement under warranty. They had to pay $150 off the bat to get a working unit returned, that sounds like getting screwed over to me.. Im not saying that the 360 should not have been designed better in the first place, of course it should, Im just saying that once it was out, MS at least stepped up and did the right thing. I must be part of the minority because I have personally never had a problem with my 360 in the 2+ years Ive had it.. |
they must be losing money bigtime in these situations, right? or have their margins increased seriously? |
They'll probably lose money for every repair, but on the other end they also gain some money because every running XBox is source of income for Microsoft. On the other end, I don't think they care too much, they have enough money to have such high failure rate. |
Snipped from an old news story about RRoD: Quote:
I couldn't find out for sure, but don't users have to pay to ship the Xbox to Microsoft? Or Does MS pay to ship it both ways? Otherwise it certainly is not free, especially after 3 or more RMA's. Also if the console has such a high failure rate, then what about the customer after the warranty period expires? After three years the RRoD or E74 errors are no longer covered according to their site. Hopefully your good luck streak won't end after your warranty expires in a year, Blackened. :) |
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