Stefan Mileschin

About a year ago, I stumbled across TeamViewer, a remote control/remote access utility. The details of the experience are still vividly clear: I had spent the better part of a weekend trying to help my mother get rid of a virus. She lives in another state, so just visiting wasn’t a possibility, and let me be clear: she is not at all computer savvy – I get that more from my dad, though with him having long since passed retirement age, he’s almost as bad as my mom when it comes to computer problems these days. Anyway, long story short is that after trying to get Windows Remote Access working (and failing repeatedly), I looked for an alternative and found TeamViewer. 15 minutes later, the last remnants of the virus were removed. Huzzah!

It’s now a utility that I use all the time to help friends and family, simply because it’s tons easier to do certain things on my own rather than trying to explain a few “simple” steps over the phone. Now, if someone has a problem, the first step is explaining to them how to install TeamViewer. I know the old saying: Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. Well, it’s true of computers as well, but trying to teach some people about computers is like trying to convince your dog that he needs to learn to read and write.

http://www.anandtech.com/show/7488/t...-9-public-beta