Samsung tries to censor exploding S4 video

Stefan Mileschin · 11th December 2013, 09:50

Samsung hoped to supress the news that one of its S4 phones caught fire and has created for itself a PR nightmare.

Video footage of a Galaxy S4 that caught fire while charging appeared on YouTube.

YouTube user GhostlyRich posted a video on YouTube in early December. While the battery did not explode, the charging port was burnt.

This bricked the phone and seeing that the phone is still under warranty, you would think Samsung would simply exchange the device.

Samsung however made the mistake of sending the user a stiff missive saying that it will exchange his defective device only after he pulled his initial video from YouTube.

Besides the fact that it is very difficult to stop a viral video even after it has been pulled, it seems that Samsung missed the whole “if you cock up don’t threaten your customers thing”.

http://news.techeye.net/business/sam...oding-s4-video

11th December 2013, 09:50	#1
Stefan Mileschin [M] Reviewer Join Date: May 2010 Location: Romania Posts: 148,500	Samsung tries to censor exploding S4 video Samsung hoped to supress the news that one of its S4 phones caught fire and has created for itself a PR nightmare. Video footage of a Galaxy S4 that caught fire while charging appeared on YouTube. YouTube user GhostlyRich posted a video on YouTube in early December. While the battery did not explode, the charging port was burnt. This bricked the phone and seeing that the phone is still under warranty, you would think Samsung would simply exchange the device. Samsung however made the mistake of sending the user a stiff missive saying that it will exchange his defective device only after he pulled his initial video from YouTube. Besides the fact that it is very difficult to stop a viral video even after it has been pulled, it seems that Samsung missed the whole “if you cock up don’t threaten your customers thing”. http://news.techeye.net/business/sam...oding-s4-video

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