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jmke 17th November 2004 09:50

Half Life 2 installation woes
Vivendi Universal Games would like to notify you of two important updates regarding the product installation for Half-Life 2. The issues identified below are easily addressed and should not constitute a reason for a product return with consumers. We recommend that this information is broadly communicated to retail store managers and other personnel who are interacting with consumers who purchase Half-Life 2.

1. Half Life 2 - CD Installation error when Counter-strike: Source is not selected

The following has been identified as a known issue with Half Life 2 Standard Edition (not Collector's or European DVD editions):

Problem: If during the initial installation process the option to install "Counter-strike: Source" is NOT selected, an error may occur during installation. The message will be: cabinet file error, fatal disk error, or something similar.

Solution: Cancel the current installation process and reinstall the game from the beginning, starting with Disk #1. Make certain to select the option to install both Half-Life 2 and Counter-strike: Source.

Note: If you prefer not to retain the Counter-strike: Source program on your system AFTER INSTALLATION, you can remove it using the following procedure:

After HL2 has been successfully installed, open up the Steam client.
Select the Play Games list
RIGHT click on Counter-strike: Source and select Properties
Select "Delete Local Content."

2. Product Authentication Delay When Installing Half-Life 2

Some consumers may experience delays in authenticating Half-Life 2 during the installation process. This is due to the high volume of consumers who have purchased Half-Life 2 and are installing the game, which is causing high traffic on the Steam authentication servers. Please inform any Half-Life 2 customers that encounter this situation to keep trying, as this is a temporary delay.


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