Most people associate EVGA with their lifetime/10-year warranty and the step-up program. Asking almost anyone who is familiar with the brand and they will associate EVGA with their lifetime warranty and their customer service. Now, if they let their lifetime warranty slip, who's to say they won't or aren't letting their customer service slip too? We heard rumors that EVGA might be letting the step-up program go as well but given the origin of those sources [competing manufacturers], we aren't inclined to believe that is going on. We contacted our regular contacts at EVGA but are yet to receive an answer.

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