BOFH: When sorry seems to be the hardest word
 

Episode 37 Sigh. It seems that no matter what I do nor how helpful I try to be, there's always someone who's not happy. It seems that all the PFY and I get is negative feedback. It's enough to make a man question his career in technical support. Worse still, I know the Boss has received a complaint about my most recent efforts and has made some very rash promises about how it will be made right...

http://www.theregister.co.uk/2004/10...04_episode_37/