Best Buy Customer Gets Box Full of Bathroom Tiles Instead of Hard Drive
The employee and assistant manager were more than willing to help, saying that it happens. So they set up the return and I repurchased the drive and while I was checking the contents to ensure it was a hard drive this time, the store manager came up, took the box from me and said to take it up with the manufacturer. Now to my surprise, I argued with the guy saying that they have already accepted the return and I have now purchased the new one. He said I was **** out of luck. I followed up with the manufacturer today and they said they would get the complaint to the Best Buy Purchasing department. Best Buy corporate said that they stand by their manager's decision
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