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Old 29th October 2002, 17:40   #11
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It's going better.

On the Corsair forums I Asked how to sent the module. They gave me an emailaddress from somebody who could probaly arrange a replacement via a regional distributor.

sounds nifty.
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Old 29th October 2002, 19:41   #12
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keep me posted!
don't have time for the moment to spam them :/

I still haven't got any reaction
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Old 3rd November 2002, 10:13   #13
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nifty, I even got a second RMA number.

Quote:

From: "Melissa" <melissad@corsairmemory.com>
To: <my.email@pandora.be>
Sent: Thursday, October 31, 2002 12:18 AM
Subject: RE: Request for RMA Number


> Dear Piotr,
>
> Thank you for choosing Corsiar!
> We are sorry to hear that you are having trouble with one of our
> modules!
>
> You are covered by a lifetime warranty either directly with Corsair or
> through the reseller that you purchased from. We do encourage our
> customers to contact the place of purchase first because it is typically
> easier and faster to return the product to them versus send the product
> back to the states.
>
> If you would like to return your defective product directly to Corsair
> the return address and Return Merchandise Authorization Number (RMA#) is
> shown below.
>
> Please note that Corsair is not responsible for replacing any lost or
> stollen product. if we receive the package and the box does nto contain
> our memory, we will not replace it. We strongly recommend insuring the
> package when you send it over seas.
>
> Please address your return package to:
>
> Corsair Memory
> Attn RMA#my.RMA.number
> 44141 S. Grimmer Blvd
> Fremont
> California
> 94538
> 510/979/3211
>
> Please contact me directly if there is anything else that you need.
>
> Thank-You
>
> Melissa Duffy
> European Sales Specialist
> Corsair Distribution Team
> 510/979/3211 - direct
> 510/743/1188 - fax
> www.corsairmemory.com
>
> Corsiar ~ Memory @ Internet Speed!
>
>
>
>
> -----Original Message-----
> From: Erma Carbonell [mailto:ermac@corsairmemory.com]
> Sent: Monday, October 28, 2002 2:34 PM
> To: Melissad@corsairmemory.com
> Subject: FW: Request for RMA Number
>
> This is for you.
>
> Erma Carbonell
> Corsair Memory
> 44141 S. Grimmer Blvd.
> Fremont, CA 94538
> Tel: 510-657-8747 ext. 231
> Fax: 510-657-8748
> ermac@cosairmemory.com
>
>
> -----Original Message-----
> From: piotr fierens [mailto:my.email@pandora.be]
> Sent: Monday, October 28, 2002 9:29 AM
> To: rma@corsairmicro.com
> Subject: Request for RMA Number
>
> firstname=Piotr
> lastname=Fierens
> address=my.address
> address2=
> city=Edegem
> state=Antwerp
> zip=2650
> country=Belgium
> phone=+32 486764467
> email=piotr_fierens@hotmail.com
> product_type=CM64SD256-2400C2
> product_qty=1
> description=Filled in already this form, but typed the wrong part
> number. Hope this will be solved soon.
> ticket=35642
> purchase_date=www.mpl.be
> where_purchased=10/2001
> CPU=AMD XP 1600+
> motherboard=MSI k7t266 pro2
> hard_disk=maxtor 40 Gb 5400 rpm
> CD_DVD=LG32/12/40 and LG 52
> video_card=Leadtek WInfast GF4 ti4200
> gaming_device=none
> sound_card=on board
> speakers=2 default speakers
> other=10/100 Mbit realteck NIC

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Old 3rd November 2002, 10:14   #14
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so... I'm going to send it on monday
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Old 3rd November 2002, 11:35   #15
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Got mine too from Melissa

Quote:
Please address your return package to:

Corsair Memory
Attn RMA#R26203
44141 S. Grimmer Blvd
Fremont
California
94538
510/979/3211
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Old 3rd November 2002, 20:50   #16
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and how are you going to sent it?

Is it going to be a "recommandé" (aangetekende brief, don't know how it's in English) or just in an ordinary enveloppe of little box ?

I don't really trust De Post and aangetekende brieven anymore, because three months ago, we sent one to Poland with important papers in it, and it never arrived. They're investigating it ...
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Old 17th November 2002, 14:55   #17
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Sent ram last week saturday. Waiting ...
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Old 17th November 2002, 15:01   #18
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I sent it last wednesday
also e-mailed them about the package coming to them

waiting for a new unit

(ram module that is! )
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Old 22nd November 2002, 22:12   #19
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Quote:
Dear Piotr,


Your replacement module was shipped on 11/21/02 via UPS

Your tracking # here stood my number


Thank-You!

Melissa Duffy
European Sales Specialist
Corsair Distribution Team
Hrs: M-F 6:00 - 3:00PST
510/979/3211 - direct
510/743/1188 - fax
melissad@corsairmemory.com
www.corsairmicro.com

Mailing Address:
Corsair Memory
44141 S. Grimmer Blvd
Fremont, CA 94538

Corsair ~ Memory @ Internet Speed!

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Old 23rd November 2002, 00:59   #20
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w000t

kick *** no ?
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