Best Buy Doesn't Want E-Mail From Customers

@ 2012/12/13
Want to contact Best Buy by e-mail? Tough, they don't want your e-mail anymore. A rep for Best Buy tells Happy Customer that e-mail is "unable to offer the same level of in-the-moment assistance" as live chat. The company says a recent survey of BestBuy.com customers showed that 20% of them preferred live chat.

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