Even though this is in slideshow format, this list of the "12 most dreaded help desk requests" is still mildly entertaining. Number eight is my personal favorite: 8.) "My computer has a virus, but I clicked the prompt to update my antivirus software yesterday." Whoops. And this despite numerous reminder emails from IT about malware masquerading as antivirus updates. To be fair, some of these phishing or social engineering scams are sophisticated and tricky.