Follow us on Twitter
Follow us on FacebookOCZ Discovers Bug in Onyx SSD, Acts Quickly to Stop Shipments
@ 2010/05/06The first drive I received showed CRC errors during a Windows install. I told OCZ to stop shipment two Fridays ago. OCZ responded by saying that they wouldn't stop shipments after only one bad drive. Their mistake.
In my experience, I never get a "bad drive", it's either DOA or has a firmware/controller bug. Three days later OCZ issued a recall on the drive and got in touch with its customers directly to make sure they were taken care of.
OCZ had the bug fixed within a week and sent me a new drive (as well as posted an updated firmware on their site). I've been testing the fixed Onyx and while it doesn't exhibit the same issues as the first drive, I am seeing an unexpected CRC error in one particular test that shouldn't be there. I just got off the phone with OCZ and they are going to be pulling back all drives until the problem is squashed.
In my experience, I never get a "bad drive", it's either DOA or has a firmware/controller bug. Three days later OCZ issued a recall on the drive and got in touch with its customers directly to make sure they were taken care of.
OCZ had the bug fixed within a week and sent me a new drive (as well as posted an updated firmware on their site). I've been testing the fixed Onyx and while it doesn't exhibit the same issues as the first drive, I am seeing an unexpected CRC error in one particular test that shouldn't be there. I just got off the phone with OCZ and they are going to be pulling back all drives until the problem is squashed.
