Dell, how about (end-user) costumer support ?

@ 2010/02/20
The consumer side of the market can see Dell's build quality and support are slipping. They are gonna have to step up soon !!

Comment from Kougar @ 2010/02/21
How does HP handle end-user support after the warranty is expired?

Even a day after your warranty ends, you can only call Dell support after paying for each call, they won't talk to you or other any sort of support whatsoever. Can't even call to make inquiries without paying first for the privilege.
Comment from leeghoofd @ 2010/02/20
Sorry I got distracted by the newsreader, what's this all about ?
Comment from Gamer @ 2010/02/20
Quote:
Originally Posted by jmke View Post
for end users they tend to do a lot of cost saving.
Quote:
Originally Posted by Gamer View Post

Don't forget the middle man, ever.
That's what I mean
Comment from jmke @ 2010/02/20
Quote:
Maybe that's there main income ?
I do think it makes up a very large percentage of their income.

Quote:
Don't forget the middle man, ever.
what do you mean? Dell sells directly to customer on their website; there is no middle man,
Comment from Gamer @ 2010/02/20
Maybe that's there main income ?

Don't forget the middle man, ever.
Comment from jmke @ 2010/02/20
for end users they tend to do a lot of cost saving
on the business side they have next day intervention, no questions asked
GOLD support has your issues solved in less than 4 hrs.

I wonder never buy Dell for home users, but would recommend it without hesitation for work PCs

HP has been really pushing these last years, also in businesses, wouldn't surprise me if companies might start swapping Dell for HP

 

 

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