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@ 2023/06/28They only hate their petrol station more
Americans hate their internet service providers (ISPs) more than any other segment of the consumer economy -- except gas stations.
A fresh set of rankings from the American Consumer Satisfaction Index (ACSI) reveals that few consumers are happy with the way their ISPs conduct business, preferring them only over petrol stations in a list of 43 major industries.
The rankings come from the ACSI's most recent telecommunications study, which the organisation publishes annually.
The study covers subscription TV services, video streaming services, and ISPs of both the fibre and non-fibre variety. Using interviews with 22,061 American consumers conducted between April 2022 and March 2023, this year's telecommunications study investigates just how happy people are with their ISPs, and then pits that data against that of several other industries.
Americans hate their internet service providers (ISPs) more than any other segment of the consumer economy -- except gas stations.
A fresh set of rankings from the American Consumer Satisfaction Index (ACSI) reveals that few consumers are happy with the way their ISPs conduct business, preferring them only over petrol stations in a list of 43 major industries.
The rankings come from the ACSI's most recent telecommunications study, which the organisation publishes annually.
The study covers subscription TV services, video streaming services, and ISPs of both the fibre and non-fibre variety. Using interviews with 22,061 American consumers conducted between April 2022 and March 2023, this year's telecommunications study investigates just how happy people are with their ISPs, and then pits that data against that of several other industries.
