Dell trails IBM, HP in server satisfaction

Consumers apparently aren't the only ones bent out of shape about customer service at Dell.

A survey of U.S. server buyers found that Dell dropped from first place to third place in terms of satisfaction in the third quarter. IBM, stuck at No. 3 for most of the last eight years, is now No. 1. And Hewlett-Packard remained in its No. 2 spot, according to the survey conducted by Technology Business Research.