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@ 2016/11/03Samsung Chief Executive Kwon Oh-hyun has admitted that the outfit needs to pull its socks up in the wake of the costly withdrawal of its Galaxy Note 7 smartphone.
Although he didn’t mention the not-so-magnificent 7s, Kwon said in a statement Samsung employees should look back and ask whether they had been complacent in their work.
“We have a long history of overcoming crises. Let us use this crisis as a chance to make another leap by re-examining and thoroughly improving how we work, how we think about innovation and our perspective of our customers.”
At the moment, the company is drawing up a cunning plan to recover quickly from the withdrawal of the fire-prone Note 7 in October. But the fiasco raised concerns about Samsung’s quality control systems. So far no one at the firm has been publicly held responsible or been made to clean out their desk and be escorted from the building.
Although he didn’t mention the not-so-magnificent 7s, Kwon said in a statement Samsung employees should look back and ask whether they had been complacent in their work.
“We have a long history of overcoming crises. Let us use this crisis as a chance to make another leap by re-examining and thoroughly improving how we work, how we think about innovation and our perspective of our customers.”
At the moment, the company is drawing up a cunning plan to recover quickly from the withdrawal of the fire-prone Note 7 in October. But the fiasco raised concerns about Samsung’s quality control systems. So far no one at the firm has been publicly held responsible or been made to clean out their desk and be escorted from the building.
