The ABX Sentinel Vol. 1, No. 1: A Prelude

What follows is a description of some of the common problems we all have faced in varying degrees with manufacturers and sellers of computer hardware and software. The final resolution of these problems often leaves the consumer feeling, justifiably or not, that he or she has been taken advantage of. The purpose of this article is to introduce a proposal in which the "ABX Sentinel" would act as a consumer advocate, investigating complaints, negotiating with the companies, and publishing the results. This first article will deal with the basics of the program, with more details to follow in later articles.

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